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Support Ticket System
"I am a customer and...
... wish to report a problem with a Supplier or existing order."
    ... I want to report a problem with placing my order."
locate order      send ticket 
"I am a Merchant or DalPay Retail Supplier and need support."
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SSL Secured

SSL (VeriSign) 256-bit Secured professional billing/order processing:

PCI Compliant


The Payment Card Industry Data Security Standard (PCI DSS) represents best practices designed to protect merchants and consumers from data security breaches and fraud.

Contact Us

DalPay Internet Billing (dalpay.com) is the authorized processing gateway and payment service provider for a number of Internet merchants, including DalPay Retail (appears on your card statement as DALPAY.IS or DALPAY.IS/NAME).

To locate an order and identify a charge on your bank statement either
Search by Order No. or by Credit Card No. or call the order
inquiry hotline US Toll Free on 1-877-865-7746.

Office Phone and Fax information

Iceland Phone +354 412 2600
Iceland Fax +354 466 1935
Our office times are 09:00 AM - 16:00 PM GMT Mon-Fri (Our Time Now)

(E-mail for Inquiries by Potential Merchants or Suppliers: inquiries[at]dalpay.com

The inquiries email is for potential Merchants or Suppliers with issues
NOT covered by a Quick Site Review or a full application.
Please fill out those secure online forms for the fastest response.)

International Merchant Support

U.S. & Canada support Phone 702 966 0654
Direct number in Iceland Phone +354 412 2602
Call in Technical Support for Merchants is currently available during Office Hours.
Raise a support ticket from within your Merchant/Supplier Account for guaranteed response.

Our mailing address:The DalPay Office

Snorrason Holdings ehf,
Postholf 76,
Dalvík 620,
Iceland.

Kennitala: 570305-0180
(Icelandic Enterprise Registrar)
D&B DUNS Number: 366203045

DalCard, DalPay, DalTeller, IceWallet and MerchantMinder are trademarks of Snorrason Holdings ehf. Other trademarks are acknowledged.

Our Office at "The Harbour Square Building",
Hafnartorg, Dalvík, Iceland.