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Merchant Accounts Credit Card Services

Find or Cancel a Charge to My Card

If any of these situations apply to you:

Search for a transaction
  • I do not recognize a charge on my bank statement.
  • I know my order number and wish to report a problem.
  • I wish to cancel a regular subscription rebilling.

Please read on...

DalPay Internet Billing (dalpay.com) is the authorized processing gateway and service provider for a number of Internet merchants, including DalPay Retail (appears on your card statement as DALPAY.IS or DALPAY.IS NAME).


We sent you a confirmation receipt email.

Immediately after we charged your card, we sent an email confirmation from robot@dalpay.com to the email address used during the order process. The subject of that email contains your order number, for example as shown in red:

  Sender: robot@dalpay.com
  Subject: RTA #xxxxxx.yyyyyyy <BILLING NAME> Billing Confirmation
  To: Your email address

If you can't locate the email, please check your spam/bulk mail folder, and whitelist the email robot@dalpay.com in your address book to ensure that you receive future confirmation emails.